Frequently Asked Questions
tb999 FAQ — All Your Questions Answered in One Place
From opening an account to withdrawing money via bKash — find detailed answers to all your questions about tb999 right here.
tb999 is one of Bangladesh's trusted online casino and betting platforms. We know that new players often have many questions — how to create an account, how to deposit money from bKash or Nagad, how to use bonuses, or how to ensure security. This page is designed to give complete and honest answers to all those questions. If you do not find an answer to your question, contact our 24/7 live chat support.
Account and Registration
Opening an account at tb999 takes just a few minutes. On the registration page, enter your mobile number, a strong password, and a few basic details and your account will be ready. You can then log in directly and start playing. The entire process is quick and hassle-free.
Yes, tb999 is only for people aged 21 or older. When opening an account you must confirm that you are 21 or above. This platform is strictly prohibited for minors. We believe in responsible gaming and follow age rules strictly.
No, a person can only hold one account at tb999. Creating multiple accounts is a violation of platform rules and may result in permanent account closure. Using multiple accounts to claim bonus benefits is strictly prohibited.
If you forget your password, use the "Forgot password?" option on the login page. A verification code will be sent to your registered mobile number. Enter the code and set a new password. If you have trouble, contact 24/7 live chat support.
Yes, certain details can be changed from profile settings after logging into your account. However, for security reasons, some important changes may require help from our support team. For any need, contact us via live chat or at [email protected].
Deposits and Withdrawals
Deposits to tb999 via bKash are usually instant — meaning your gaming wallet balance will appear as soon as the payment is completed. The minimum deposit amount is just ৳100. Make the payment using the bKash app or dial menu (*247#) and provide the correct reference number.
Withdrawals from tb999 via Nagad are usually completed within 5 to 30 minutes. The minimum withdrawal amount is ৳800. After a withdrawal request is made, our team processes it promptly. There may be a slight delay during busy periods, but every effort is made to complete it within 30 minutes.
tb999 does not charge any deposit or withdrawal fees of its own. However, your bKash, Nagad, Rocket, or Upay account may be subject to the mobile banking service's own charges at the time of the transaction, as determined by that service's own policy.
Yes, tb999 supports all four major mobile banking services in Bangladesh: bKash, Nagad, Rocket, and Upay. You can easily deposit and withdraw through any one of them. The minimum deposit is ৳100 and the minimum withdrawal is ৳800 for all methods.
Withdrawals are usually completed within 5–30 minutes. If it takes more than 30 minutes, contact 24/7 live chat support right away. Keep your transaction ID and account details ready so the support team can resolve it quickly.
Games and Rules
Go to the tb999 cricket betting section and select your preferred match from the BPL or any international tournament match list. Various betting markets are available including match winner, top batsman, and over/under. Before placing a bet, make sure your wallet has enough balance and play within your own budget.
The tb999 slots section features many popular games including PG Soft's Fortune Tiger and Fortune Rabbit, Pragmatic Play's Gates of Olympus and Sweet Bonanza, and JILI's Fortune Gems. Each game has its own rules which you can find by clicking the "i" or "?" icon inside the game. Start with small bets and get to know the game mechanics.
The tb999 live casino offers live table games from Evolution Gaming and Ezugi, such as live baccarat, live roulette, live blackjack, Sic Bo, and much more. You can play with real dealers via live video streaming. These games are available at any time according to Bangladesh Standard Time (BST, UTC+6).
RTP (Return to Player) is the theoretical average percentage of total bets that is returned to players over the long term in a game. For example, a 96% RTP means that on average ৳96 is returned for every ৳100 wagered — but this is an average across thousands of rounds, not any single session. All games at tb999 are operated under a fair play policy.
Yes, tb999 is fully mobile-friendly. You can play all games on any Android or iOS smartphone or tablet simply by opening the website in a browser. Slots, live casino, cricket betting — everything works equally well on mobile. A good internet connection will keep the gaming experience smooth.
Bonuses & Promotions
After opening a new account, tb999 gives a 100% bonus on your first deposit up to ৳10,000. That means if you deposit ৳10,000, you can start playing with ৳20,000 in total. The wagering requirement for this bonus is 25 times — meaning you need to place bets worth 25 times the bonus amount before you can withdraw it.
A 25x wagering requirement means you must place bets totalling 25 times the bonus you received. For example, if you receive a ৳5,000 bonus, you must complete ৳125,000 worth of bets. Placing small bets on any game will gradually fulfil it. You can track your progress in your account dashboard.
tb999 has five VIP levels — Bronze, Silver, Gold, Platinum, and Diamond. You move up to a higher level automatically by playing regularly. Weekly cashback benefits are available: 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and up to 0.8% at Diamond. Higher levels come with even more exclusive benefits.
Weekly cashback is given based on your net loss for that week. Cashback is automatically added to your account each week at the rate corresponding to your VIP level. The highest cashback of 0.8% is available at the Diamond level. Read the terms and conditions for full cashback details.
Yes, tb999 regularly offers special promotions on occasions such as Eid, BPL season, T20 World Cup, or during important series featuring Bangladesh Tigers. Log in to the platform regularly and check the promotions section to stay updated on these offers.
Security & Responsible Gaming
Yes, tb999 is a completely safe and reliable platform. All your personal and financial information is protected with SSL encryption, ensuring bank-level security. Your payment information is never shared with third parties. Advanced security measures remain active at the server level.
tb999 places the highest importance on responsible gaming. If you feel you are unable to control your gaming, please contact live chat support or visit the Responsible Gaming page. We offer the ability to set deposit limits, take breaks, or use self-exclusion. Talk to your family and loved ones.
Yes, tb999 offers a self-exclusion option. If you wish to take a break from gaming for a set period or permanently on your own initiative, contact our support team. This is a completely confidential process and we always respect your decision.
All games at tb999 are operated under a fair play policy. Slot games are made by trusted game developers such as PG Soft, Pragmatic Play, and JILI, who use Random Number Generator (RNG) technology. The result of every spin or bet is completely independent and random — it does not depend on previous results.
tb999's customer support is available in Bengali 24 hours a day, 7 days a week. Just click the live chat button on the website or app to get instant help. You can also reach us by email: [email protected]. There is no phone or WhatsApp support — live chat and email only.
Still have questions?
If you didn't find your answer, our support team is ready to help.
Live Chat Support
24/7 live chat support in Bengali is available on the site and app. Get instant help.
Contact by Email
For detailed questions, write to us at: [email protected] — we'll respond quickly.
Terms & Conditions
To learn the full rules and terms, please read the Terms & Conditions and Responsible Gaming pages.
Start at tb999 today
Deposit via bKash or Nagad on Bangladesh's trusted platform — starting from just ৳100.
For ages 21 and above only • Play responsibly