tb999 Privacy Policy

1. Introduction

tb999 ("we", "our", or "platform") is a trusted online gaming and betting service provider in Bangladesh. We take our users' privacy very seriously and are committed to ensuring the protection of their personal information.

This privacy policy will inform you how tb999 collects your personal information, the purposes for which that information is used, how it is stored and kept secure, and under what circumstances it may be shared with third parties. By using our website tb999.cam or registering with us, you will be considered to have fully accepted and agreed to the terms of this privacy policy.

Please read this policy carefully in full before using any tb999 service. If you disagree with any part of this policy, please refrain from using our services.

2. What Information We Collect

tb999 collects various types of information to provide its services. The categories of information collected are described in detail below:

2.1 Information Provided at Registration

When you create an account at tb999, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification purposes)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency (Bangladeshi Taka / BDT)

2.2 Identity Verification (KYC) Information

To ensure a safe and responsible gaming environment and to prevent financial fraud, we may carry out an identity verification process in certain circumstances. The following information or documents may be required:

• Copy of national identity card or passport
• Proof of address
• Information related to the payment method

2.3 Transaction Information

For deposits and withdrawals made via bKash, Nagad, Rocket, or Upay, we retain a record of every financial transaction. This includes the transaction amount, date, time, and method.

2.4 Automatically Collected Information

When you use our website or application, certain information is collected automatically:

• IP address
• Browser and device type
• Operating system information
• User location (limited to country level)
• Website visit time and session duration
• Pages and game sections visited

3. Purpose of Data Use

tb999 uses collected information only for the following lawful and specific purposes:

• Account management: To create, verify, and keep your account secure.
• Service delivery: To smoothly operate gaming, betting, and financial transaction services.
• Customer support: To resolve your complaints and questions via 24/7 Bengali live chat and email support.
• Security assurance: To prevent fraud, money laundering, and other illegal activities.
• Age verification: To ensure access is limited to users aged 21 or above.
• Responsible gaming: To help protect users by identifying possible signs of addiction.
• Promotional communications: To send information about offers and bonuses with your consent.
• Service improvement: To continuously improve our platform, game sections, and user experience.
• Legal compliance: To comply with applicable laws and regulations.

4. Data Storage and Protection

tb999 follows the highest technical standards to protect your personal information. The key elements of our security measures are as follows:

4.1 Encryption Technology

All data exchanged between our servers and the user's device is secured through SSL (Secure Sockets Layer) encryption. This means third parties cannot in any way read or alter your information.

4.2 Password Protection

Your password is never stored directly. It is transformed and stored using a high-standard cryptographic hashing method.

4.3 Data Retention Period

We retain your information only for as long as is necessary for service delivery and legal obligations. Even after an account is closed, financial transaction records are retained for a defined period for audit purposes.

4.4 Access Control

Only authorised personnel have access to your personal information, and they are bound by strict confidentiality agreements.

5. Sharing Data with Third Parties

tb999 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Information necessary to complete financial transactions via bKash, Nagad, Rocket, and Upay is shared securely with the relevant payment institutions. These institutions are governed by their own privacy policies.

5.2 Technology Partners

Gaming software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe) may receive a limited amount of technical information in order to deliver their services.

5.3 Legal Authorities

Information may be disclosed if required to comply with a court order, a lawful request from an investigative body, or any other legal obligation.

5.4 Corporate Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new entity. We will notify users before any such change takes place.

6. Cookies and Tracking Technologies

The tb999 website uses cookies to improve the user experience and ensure the platform functions correctly.

6.1 Types of Cookies

• Essential cookies: These cookies are essential for the basic operation of the website. Without them, the service will not function properly.
• Functional cookies: Used to remember your preferences, language, and login location.
• Analytical cookies: Help us understand usage patterns on the website and improve our services.
• Security cookies: Used to prevent fraud and unauthorised access.

6.2 Cookie Controls

You can accept or reject cookies through your browser settings. Please note, however, that disabling essential cookies may disrupt many features of the website.

7. Your Rights

As a tb999 user, you have the following rights regarding your personal information:

• Right to access: You can find out what information we hold about you.
• Right to correction: If your account contains incorrect or incomplete information, you can request that it be corrected.
• Right to erasure: In certain circumstances you can request that your personal information be deleted (this does not apply to information retained due to legal obligations).
• Right to restrict processing: In certain circumstances you can ask that the processing of your information be limited.
• Right to withdraw from promotional communications: You can withdraw your consent to receive marketing and promotional messages at any time.
• Right to lodge a complaint: You can send any concerns or complaints regarding your data protection to our support team.

To exercise any of the above rights, contact us at [email protected] or use the 24/7 Bengali live chat.

8. Age Restrictions

tb999 provides services only to users aged 21 or above. We do not knowingly collect information from or provide services to minors.

If we become aware that a minor (under the age of 21) has created an account on our platform, we will immediately close that account and delete the associated information. Your cooperation in the age verification process helps us ensure a safe gaming environment.

9. Privacy Policy Changes

tb999 may update this privacy policy from time to time due to service improvements, legal requirements, or business changes. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users by email.
• Display a notification when logging in to the platform.

If you continue to use tb999 after the updated policy takes effect, it will be assumed that you have accepted the updated terms. We therefore recommend reviewing this policy regularly.

10. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us: